Join Our Carrier Network
• Q1: What do I need to start hauling for MegaMile?
• To get started, you’ll need a valid Motor Carrier (MC) or U.S. Department of Transportation (DOT) number. In addition, you must meet our insurance requirements, which include liability and cargo coverage. We provide a straightforward onboarding process that includes step-by-step guidance to ensure you’re ready to hit the road quickly.
• Q2: What types of trailers and services do you provide?
• MegaMile offers a diverse range of services tailored to meet various logistical needs. This includes Full Truckload (FTL), Less Than Truckload (LTL), refrigerated transport for perishable goods, flatbed services for oversized loads, and specialized equipment for unique cargo. We cater to multiple trailer types such as dry vans, reefers, and flatbeds, ensuring we can accommodate your specific transportation requirements.
Booking Loads
• Q3: How can I find and book loads?
• Our user-friendly platform allows you to easily search for available loads based on your location and availability. With just a few clicks, you can book loads and manage your schedule. You will also receive real-time updates on load status, making it easier to plan your routes and optimize your operations.
• Q4: How can I submit a check call?
• Check calls can be submitted through our digital platform, where you can provide updates on your load’s status. Alternatively, you can directly contact your MegaMile representative for assistance. We aim to ensure that your operations run smoothly and that you have the support you need.
Load Assistance
• Q5: Who do I call if I have a problem while moving a load?
• If you encounter any issues on the road, our 24/7 support line at 800-850-4511 is always available. Our dedicated team is ready to assist you with any concerns, ensuring that you receive prompt help whenever you need it.
Payment
• Q6: What documents do I need to send to MegaMile to process my payment?
• To process your payment, you will need to submit your signed Bill of Lading, rate confirmation, and any additional required documents such as delivery receipts. Ensuring all paperwork is complete helps expedite the payment process.
• Q7: How do I send the documents? Do you have any Quick Pay options?
• You can upload documents through our online portal or send them via email to the designated accounts payable address. We offer Quick Pay options for carriers who prefer to receive payments faster, usually within a shorter timeframe than standard payment procedures.
• Q8: Why haven’t I received a payment for my load?
• If you have submitted all necessary paperwork and are experiencing delays, please reach out to our Payment Resolutions Team. They will review your case and help resolve any issues to ensure you receive payment promptly.
Claims
• Q9: Who do I contact regarding a claim?
• For any claim-related issues, please reach out to our dedicated Claims Team support line at 800-850-4511 ext. 1009 . They are equipped to efficiently assess and resolve any claims, ensuring that you receive the support you need throughout the process.
Detention/TONU
• Q10: What are the requirements for receiving detention/layover pay?
• To qualify for detention or layover pay, it is essential to arrive at your scheduled appointments on time and maintain thorough documentation for all stops. If you encounter delays, contact us promptly so we can assist in addressing the situation and determine your eligibility for compensation.
• Q11: What do I have to do to receive TONU pay?
• To receive Truck Order Not Used (TONU) pay, you need to provide dispatch confirmation and notify us as soon as possible about any load changes or cancellations. Timely communication helps us process your request efficiently.
Identity Theft Concerns
• Q12: Who can I contact with an identity theft security concern?
• If you have any concerns regarding identity theft, please reach out to our support team. We take your safety and security seriously and are committed to addressing any issues to protect your personal information.
Other Questions
• Q13: Other questions
• For any other questions, please feel free to contact us at 800-850-4511.
